Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and Win96 ("the Company", "we", "us", "our"), which operates the online gambling platform accessible at https://win96.cam ("the Platform").

By accessing the Platform, creating an account, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease use of the Platform and close your account.

These Terms apply in conjunction with our Privacy Policy and Responsible Gambling Policy, both of which are incorporated herein by reference. In the event of any conflict between these documents, these Terms shall take precedence unless otherwise specified.

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal registered account created by a Player on the Platform.
• "Balance" means the total sum of real money held in a Player's Account at any given time.
• "Bonus Funds" means any promotional credits, free spins, or bonus amounts credited to a Player's Account under a promotional offer.
• "Game" means any casino game, slot, live dealer product, sports bet, or other wagering activity offered on the Platform.
• "KYC" means the Know Your Customer verification process, which may require Players to submit proof of identity and address documentation.
• "MYR" means Malaysian Ringgit, the base currency used for all transactions on the Platform.
• "Platform" means the win96 website, mobile interface, and any associated services or applications.
• "RNG" means Random Number Generator — the certified software mechanism used to ensure fair and unpredictable game outcomes.
• "Wagering Requirement" means the number of times a Player must stake their Bonus Funds before those funds or any associated winnings become eligible for withdrawal.
• "Withdrawal" means the transfer of funds from a Player's Account Balance to a verified personal payment method.

To register and maintain an account on the Platform, you must satisfy all of the following eligibility criteria at all times:

1. You are at least 21 years of age at the time of registration and at all subsequent times of use.
2. You are accessing the Platform voluntarily, for personal entertainment purposes, and not on behalf of any third party.
3. You are not a current employee, contractor, agent, affiliate, or close family member of an employee of Win96 or any associated entity.
4. You are not registered on any self-exclusion programme that restricts your ability to access online gambling services.
5. You have the legal capacity to enter into binding agreements under the laws applicable to your jurisdiction.
6. You are accessing the Platform from a location where online gambling is not expressly prohibited under local law.
7. You are acting in your own name and not as a proxy or agent for any other person.

Each individual person may register only one Account on the Platform. The creation of duplicate, secondary, or multiple accounts by the same individual is strictly prohibited. Where multiple accounts are identified as belonging to the same person, the Company reserves the right to close all such accounts, void associated winnings, and permanently ban the individual from the Platform.

During registration, you are required to provide accurate, current, and complete information including but not limited to your full legal name, date of birth, email address, and phone number. You must notify the Company promptly of any changes to this information.

You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share your login credentials with any third party. The Company accepts no liability for any losses arising from unauthorised access to your Account where such access results from your failure to maintain the security of your credentials.

If you suspect that your Account has been accessed without your authorisation, you must notify the Company immediately via live chat or by emailing [email protected] so that appropriate security measures can be applied without delay.

5.1 Deposits

All deposits are made in Malaysian Ringgit (MYR). The minimum deposit amount is RM30 unless otherwise specified for a particular payment method or promotional offer. Supported deposit methods include Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, Bitcoin (BTC), and USDT (Tether).

Deposits are generally processed instantly. The Company accepts no responsibility for delays caused by third-party payment processors, banking systems, or network outages beyond our reasonable control. Players must only deposit funds from payment methods registered in their own name.

5.2 Withdrawals

All withdrawal requests are subject to identity verification (KYC) prior to processing. Players who have not completed KYC will be required to do so before any withdrawal can be approved. Withdrawals may only be directed to a payment method previously used for deposit or otherwise verified as belonging to the Account holder.

Standard withdrawal processing time for verified accounts is the same business day. The Company reserves the right to conduct enhanced verification checks before processing any withdrawal request, which may extend the processing time. The minimum withdrawal amount is RM50 unless otherwise stated.

The Company reserves the right to request supporting documentation for any withdrawal, including where the amount is significantly larger than typical usage patterns or where there are reasonable grounds to believe fraudulent activity may have occurred.

5.3 Currency

All Account Balances, bets, winnings, and transactions are denominated in Malaysian Ringgit (MYR). Where cryptocurrency deposits are accepted (BTC, USDT), the converted MYR equivalent will be credited to the Account at the prevailing exchange rate at the time of deposit. The Company is not responsible for exchange rate fluctuations between deposit and withdrawal.

Win96 offers various promotional bonuses to both new and existing Players. All promotions are subject to the specific terms detailed at the time of the offer, in addition to the general provisions set out in this clause. In the event of any conflict, the specific promotional terms shall prevail.

6.1 Wagering Requirements

Bonus Funds credited to your Account are subject to a wagering requirement (also referred to as a rollover requirement) before they or any associated winnings may be withdrawn. The applicable wagering requirement will be specified in the promotional terms — typically expressed as a multiple of the bonus amount (e.g., 15x). For example, a RM100 bonus with a 15x wagering requirement necessitates RM1,500 in qualifying bets before a withdrawal can be requested.

6.2 Maximum Bet During Bonus Play

While Bonus Funds remain active on your Account, the maximum single bet or stake per round is RM250 unless a different limit is expressly stated in the promotion's specific terms. Placing bets exceeding this limit during active bonus play may result in the forfeiture of the bonus and any associated winnings.

6.3 Game Contribution Rates

Not all games contribute equally to the satisfaction of wagering requirements. Slot games typically contribute at a rate of 100%. Table games (Baccarat, Blackjack, Roulette, Sic Bo) and live dealer games typically contribute at a reduced rate of 10–20%. Specific contribution rates will be detailed in the individual promotion terms. Crash games, instant-win games, and certain other titles may contribute at 0% or a reduced rate.

6.4 Bonus Expiry

Bonus Funds and associated wagering requirements must be completed within the timeframe specified in the individual promotion — typically 7, 14, or 30 calendar days from the date of credit. Any Bonus Funds and associated winnings that remain at the expiry of this window will be forfeited automatically.

6.5 Bonus Abuse

The Company takes a zero-tolerance approach to bonus abuse in any form, including but not limited to: opening multiple accounts to claim the same promotion, manipulating game selection to exploit contribution rates, using automated software to fulfil wagering requirements, or any other technique designed to extract value from promotions without genuine play intent. Confirmed cases of bonus abuse will result in the immediate forfeiture of all Bonus Funds and associated winnings, and may result in permanent account suspension.

All games and betting markets offered on the Platform use certified Random Number Generator (RNG) technology or, in the case of live dealer products, are operated by licensed studio operators whose outputs are verifiably fair. Displayed Return to Player (RTP) percentages are theoretical long-term averages calculated over millions of game rounds and do not guarantee any particular outcome within a single session.

By placing a bet or wagering on any game, you acknowledge that gambling involves risk and that you may lose your entire stake. Win96 does not guarantee any winnings, and results are determined by chance alone. Past results have no bearing on future outcomes.

In the event of a game malfunction, technical error, or interruption that materially affects the integrity of a game round, the Company reserves the right to void the affected round and return all stakes to the Players involved. Any winnings generated as a result of a verifiable software error are not valid and will not be paid out. The Company will notify affected Players promptly in such circumstances.

For sports betting markets, results are determined by reference to the relevant official sporting body's published result. Where a result is in dispute or a match is abandoned, win96 reserves the right to void the relevant bet and return stakes at its sole discretion, following a review of available information.

Players are prohibited from engaging in any of the following activities on or in connection with the Platform:

• Creating or operating more than one Account, or accessing the Platform using another person's Account.
• Providing false, misleading, or fraudulent information during registration or at any other stage of the account lifecycle.
• Depositing funds obtained through unlawful activity, including but not limited to proceeds of crime or money laundering.
• Using the Platform for commercial purposes, including operating as an agent for other gamblers or facilitating third-party betting.
• Engaging in collusion with other Players, including coordinating bets to guarantee a net profit across multiple accounts.
• Exploiting software bugs, glitches, or vulnerabilities to obtain an unfair advantage. Any Player who identifies such a vulnerability is obliged to report it to the Company immediately.
• Using automated software, bots, scripting tools, or artificial intelligence to interact with the Platform in place of genuine human play.
• Attempting to reverse-engineer, decompile, or tamper with any part of the Platform's software or infrastructure.
• Engaging in any form of harassment, abusive behaviour, or misconduct directed at other Players or Company staff.
• Reproducing, distributing, or publishing any content from the Platform without the express written consent of the Company.

In accordance with international anti-money laundering (AML) and fraud prevention standards, Win96 conducts Know Your Customer (KYC) verification on all Accounts prior to the processing of withdrawal requests, and may request verification at any other time at the Company's discretion.

Players will be required to submit documents including, but not limited to:

• A valid government-issued photo identification document (Malaysian MyKad, Driver's Licence, or Passport);
• Proof of residential address dated within the last three calendar months (utility bill, bank statement, or equivalent); and
• Where payment is made via e-wallet or bank transfer, confirmation that the payment method is registered in the Player's own name.

The Company reserves the right to request additional documentation at any stage. Failure to provide requested documentation within a reasonable timeframe may result in the suspension of withdrawal privileges or, in cases of suspected fraud, the suspension of the Account in its entirety.

All documentation submitted for KYC purposes is processed in accordance with the Company's Privacy Policy and is used solely for identity verification, fraud prevention, and regulatory compliance purposes.

Win96 is committed to promoting responsible gambling and protecting the wellbeing of all Players. Gambling is intended as a form of entertainment, and the Company actively encourages Players to gamble within their means and to seek help if their gambling ceases to be enjoyable or begins to cause harm.

The following responsible gambling tools are available to all Players through their Account settings:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Players may set time-based reminders that prompt a review of session duration at specified intervals.
• Reality Check Notifications: Periodic notifications displaying net session loss or win figures to assist with self-awareness during play.
• Self-Exclusion: Players may apply for a temporary self-exclusion period (minimum 6 months) or permanent self-exclusion. Self-exclusion requests are processed within 24 hours. During self-exclusion, all marketing communications will be suspended and the Account will be inaccessible.

Players who believe they or someone they know may have a gambling problem are encouraged to seek support. The Company's Responsible Gambling page at /responsible-gambling contains further guidance and information on accessing professional support services.

The Company reserves the right to suspend or permanently close any Account at any time, with or without prior notice, where it has reasonable grounds to believe that:

• The Player has breached any provision of these Terms;
• The Player has provided false or misleading information during registration or KYC;
• The Account has been accessed by an unauthorised third party;
• Fraudulent, money laundering, or other illegal activity is suspected;
• The Account has been used in connection with bonus abuse or exploitation of game mechanics;
• Closure is required by applicable law or regulatory direction; or
• The Player is identified as being under the age of 21.

Players may voluntarily close their Account at any time by contacting support. Upon voluntary closure, any real-money Balance will be returned to the Player's verified payment method, subject to completion of any outstanding KYC requirements. Bonus Funds are forfeited upon closure.

Where an Account is closed by the Company following a breach of these Terms, the Company reserves the right to withhold the Balance pending investigation. Where fraud or illegal activity is confirmed, the Company may retain the Balance and refer the matter to appropriate authorities.

To the fullest extent permitted by applicable law, the Company's total liability to any Player in connection with their use of the Platform shall not exceed the total amount deposited by that Player in the 12-month period immediately preceding the event giving rise to the claim.

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive loss arising from or in connection with a Player's use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill, even where the Company has been advised of the possibility of such loss.

The Platform is provided on an "as is" and "as available" basis. While the Company endeavours to maintain uninterrupted access to the Platform, we do not guarantee that the Platform will be free from errors, interruptions, or delays at all times. Scheduled or unscheduled maintenance, third-party service disruptions, and force majeure events may affect Platform availability.

Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded by applicable law, including liability for fraud, death, or personal injury caused by negligence.

Win96 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

The Company implements industry-standard technical and organisational security measures to protect your personal data, including 256-bit SSL encryption for all data transmitted to and from the Platform. However, no data transmission over the internet or electronic storage system is entirely secure, and the Company cannot guarantee absolute security.

You have rights in relation to your personal data, including the right to access, correct, or request deletion of your data. For further information on how your data is processed and how to exercise your rights, please refer to our Privacy Policy.

The Company reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will endeavour to provide reasonable advance notice by displaying a notice on the Platform or by notifying registered Players via email.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request account closure in accordance with Clause 11.

The date of the most recent update to these Terms is displayed at the top of this page. Players are encouraged to review these Terms periodically to remain informed of any changes.

These Terms, and any disputes arising out of or in connection with them, shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which the Company is registered and licensed to operate.

In the event of a dispute between a Player and Win96, the parties shall first attempt to resolve the matter through good-faith negotiation. Players are encouraged to contact our support team in the first instance via live chat or email. The Company will endeavour to respond to all formal complaints within 10 business days.

Where a dispute cannot be resolved through direct negotiation, it may be referred to a mutually agreed independent dispute resolution body. The Company will cooperate fully with any such process.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your experience with win96, please contact our support team using the details below.

Support Email:
[email protected]

Live Chat:
Available 24 hours a day, 7 days a week via the chat icon on the Platform. Average response time under 5 minutes.

Languages Supported:
English, Bahasa Melayu, and Chinese

These Terms and Conditions were last reviewed and updated on 1 January 2026. Win96 reserves the right to update these Terms at any time. The most current version will always be available at win96.cam/terms-conditions.